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Delivery

Shipping & delivery

Same-day across Harare metro, one to four days nationwide. Free delivery on Harare orders over $50.

Zones & costs

Free delivery available. Orders over $50 within the Harare metro area ship free. Standard delivery elsewhere takes 1–2 business days.
  • Zone 1

    Harare CBD, Avondale, Borrowdale, Mount Pleasant

    Delivery time
    2–4 hours (express)1–2 days (standard)
    Fee
    $3.00
    Free over
    $50.00
  • Zone 2

    Greater Harare, Chitungwiza, Ruwa, Norton

    Delivery time
    1–2 days
    Fee
    $5.00
    Free over
    $75.00
  • Zone 3

    Bulawayo, Gweru, Mutare, Masvingo

    Delivery time
    2–3 days
    Fee
    $8.00
    Free over
    $100.00
  • Zone 4

    Other major towns — Kwekwe, Kadoma, Chinhoyi and more

    Delivery time
    3–4 days
    Fee
    $10.00
    Free over
    $150.00
Note: remote areas may carry an additional charge. Contact us for a quote before you order.

Delivery options

  • Express delivery

    2–4 hours

    Most popular
    • Zone 1 only (Harare metro)
    • Order before 2PM for same-day delivery
    • Priority picking and handling
    • Real-time tracking
    • Additional $5 charge

  • Standard delivery

    1–4 days

    Most economical
    • Available nationwide
    • Flexible delivery windows
    • SMS and email notifications
    • Order tracking included
    • Standard rates apply

How our delivery works

From order to door

  1. Step 1: Place your order

    Add items to your cart and check out, choosing your delivery option and time slot.

  2. Step 2: We pick and pack

    Our team picks your order by hand and checks quality at every step. You get confirmation by email and SMS.

  3. Step 3: Out for delivery

    Your order is dispatched with a tracking number so you can follow it in real time.

  4. Step 4: Receive your order

    The driver calls ahead. Check everything at the door before you sign for it.

Special handling & packaging

  • Cold chain

    Frozen and refrigerated items travel in temperature-controlled vehicles and are picked last.

  • Fresh produce

    Fruit and vegetables are packed to prevent bruising and crushing in transit.

  • Fragile items

    Glass bottles, eggs, and anything delicate get extra protective packaging.

  • Eco-friendly packaging

    We use recyclable and biodegradable packaging materials wherever we can.

Delivery questions

Can I change my delivery address after placing an order?
Yes, within 2 hours of placing the order. Contact customer service straight away and we will update it before the order is picked.
What if I'm not home during delivery?
The driver calls 15–30 minutes before arriving. If you cannot be there, reschedule or authorise someone else to receive the order.
Do you deliver on weekends and public holidays?
We deliver Monday to Saturday, 8AM to 8PM. Sundays and public holidays have limited delivery in Zone 1 only.
How do I track my order?
Once dispatched you will get a tracking number by SMS and email. Enter it on the Track Order page for real-time updates.
What can I pay with on cash on delivery?
Cash in USD or ZWL, plus EcoCash and OneMoney mobile payments at your doorstep.
What if some items are out of stock?
We call you to suggest alternatives, or remove the item from your order and refund it in full.

Questions about a delivery?

Contact supportTrack an orderHelp centre